' Family Wineries Direct - FDW Customer Service Shipping
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Shipping Information


We are legally able to ship to the following states:
AK, CA, DC, FL, ID, ND, NM, NV, OR, VA and WY

Standard Ground Shipping

The standard shipping option for all orders is the Ground Delivery service of United Parcel Service (UPS). Orders shipped Ground will typically arrive 3 - 6 business days after the order leaves the warehouse.


Express Shipping

Express Shipping, via UPS 3-Day Air, 2-Day Air, is available for an additional shipping charge. During the check out process the exact shipping charge for all deliveries within the Continental U.S. will be posted.


Order Tracking

Please contact Customer Service for order tracking information.

Shipping & Handling Charges
Shipping & Handling charges are noted during the check-out process.

Multiple Delivery Attempts
If no one is available to receive the package and it can not be left in a secure location, two subsequent attempts to deliver will be made. Wine orders required an adult signature, so whenever possible, we strongly encourage you to use a commercial business address to assure the fastest delivery time.


Benefits of Using a Commercial Delivery Address

We strongly encourage you to provide us, whenever possible, with a commercial address for the delivery of your order. Someone 21 years or older must be obtained for delivery. We regret we cannot deliver to P.O. boxes.


Customer Service

Our normal business hours are: 8:00 am to 5:00 pm (Pacific) Monday through Friday.

Call us: 707-266-5255
customerservice@familywineriesdirect.com


 
 
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